Shipping Policy

At Glow Hats, we work hard to get your festive decorations delivered to you as quickly and smoothly as possible. Please read our shipping policy below for information about order processing and delivery.

Order Processing

Once your order has been placed, please allow 2–3 business days for processing.

During this time, your order is being prepared, packed, and processed for shipment. Processing times may occasionally vary during busy periods, holidays, promotions, or due to unexpected circumstances.

Please note that weekends and public holidays are generally not considered business days.

Shipping & Delivery Times

After your order has been processed and shipped, delivery typically takes approximately 4–9 business days.

Your estimated delivery timeframe is:

Processing: 2–3 business days
Shipping: 4–9 business days

This means the total estimated time from placing your order to receiving it may vary depending on processing and delivery conditions.

Tracking Your Order

Once your order has been shipped, tracking information may be provided when available. Please allow some time for tracking updates to appear after your shipment has been dispatched.

Delays

While we do our best to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside of our control. These may include carrier delays, weather conditions, high shipping volumes, customs procedures, or holiday periods.

Glow Hats is not responsible for delays caused by shipping carriers or other circumstances outside of our direct control, but we will always do our best to assist with shipping-related questions.

Incorrect Shipping Information

Please make sure all shipping information is entered correctly when placing your order. Glow Hats cannot guarantee successful delivery when an incorrect or incomplete shipping address is provided.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist if your order has not already been processed or shipped.

Lost or Delivery Issues

If you experience an issue with your delivery, please contact our customer support team with your order number and details about the problem. We will review the situation and assist where possible.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: glowhats@outlook.com

Please include your full name and order number when contacting us so we can assist you as quickly as possible.

Thank you for shopping with Glow Hats! 🎄✨