Return & Refund Policy

At Glow Hats, we want every customer to have a clear and enjoyable shopping experience. Please read this Return & Refund Policy carefully before placing an order.

Returns

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your package. Our customer support team will review the situation and work toward an appropriate resolution.

To help us investigate your request, we may ask you to provide your order number, a description of the issue, and clear photos or videos showing the product and the problem.

We recommend inspecting your order shortly after it arrives so that any issues can be reported promptly.

Change of Mind

We understand that customers may occasionally change their minds after making a purchase. However, requests based solely on changing your mind, ordering by mistake, no longer wanting the item, purchasing the wrong item, or personal preference are not eligible for a return or refund.

Please carefully review all product information, descriptions, images, and order details before completing your purchase.

Damaged or Defective Items

If your Glow Hats product arrives damaged or has a defect, please contact us as soon as possible. We will review the information you provide and assess the issue.

Depending on the circumstances, we may provide an appropriate resolution in accordance with this policy.

Please do not dispose of the product or packaging before contacting us, as additional information may be needed during the review process.

Incorrect Items

If you receive an item that is different from what you ordered, please contact our customer support team promptly.

Include your order number and details about the item you received so we can investigate the issue and assist you appropriately.

Missing Items

If you believe an item is missing from your order, please contact us with your order information. Our team will review the order and shipment details to investigate the situation.

Order Cancellations

We begin processing orders as quickly as possible after they are placed. Because of this, cancellation requests may not always be possible once an order has entered the processing stage.

If you need to request a cancellation, contact us as soon as possible. We will review your request and let you know whether the order can still be cancelled.

Refunds

Where a refund is approved following a review under this policy, it will generally be issued to the original payment method used for the purchase.

Please note that processing times can vary depending on your bank, card provider, or payment service.

Contact Us

If you have any questions or concerns regarding your order, returns, or this policy, please contact us:

Glow Hats Customer Support
Email: glowhats@outlook.com

To help us assist you as quickly as possible, please include your full name and order number when contacting our support team.

Thank you for shopping with Glow Hats! 🎄✨